Patient Access
We want to know what you think...
Thank you for choosing Tanner Clinic. We would like to know how you feel about the services you receive here. Please complete this confidential survey so that we might understand how to improve for you and your family. You may mark more than one answer, if more than one answer applies. If no answer applies, leave it blank. Also, comments in the spaces provided would be greatly appreciated.

Calling For Your Provider

1. When you call the clinic, is the phone answered by the operator by the third or fourth ring?

Most Always Usually Sometimes Rarely

2. Are the operators professional and courteous?

Most Always Usually Sometimes Rarely

3. Is your call routed to the correct place?

Most Always Usually Sometimes Rarely

Comments :

Calling to Make an Appointment

1. When you call to make an appointment, how long do you have to wait on the telephone?

No wait at all A short time Too long Unreasonably long

2. Are the appointment personnel professional and courteous?

Most always Usually Sometime Rarely

3. Are you satisfied with the results of the appointment process?

Most always Usually Sometime Rarely

Comments :

Our Facilities

1. What is your impression of our clinic grounds, building and entrances regarding cleanliness?

Very Clean Acceptable Needs Attention Unacceptable

2. What is your impression of our reception/waiting room areas regarding cleanliness?

Very Clean Acceptable Needs Attention Unacceptable

3. What is your impression of our exam rooms regarding cleanliness?

Very Clean Acceptable Needs Attention Unacceptable

4. What is your impression of our restrooms regarding cleanliness?

Very Clean Acceptable Needs Attention Unacceptable

Comments :

Reception Check-in

1. How long do you normally wait to check in at the reception desk?

No Wait at all A short time Too long Unreasonably long

2. Are the receptionists professional and courteous?

Most always Usually Sometimes Rarely

3. Do they make you feel welcome at the clinic?

Most always Usually Sometimes Rarely

4. Which provider’s receptionists do you think of first when answering these questions?

Comments :

Nursing Personnel

1. Are the nursing personnel professional and courteous?

Most always Usually Sometimes Rarely

2. Do they make you feel welcome at the provider’s office?

Most always Usually Sometimes Rarely

3. When your call is routed to your doctor’s office, it will often go to voice mail because the nurse is assisting the physician with patients. In that situation, are you comfortable when leaving a message that you will actually get called back?

Most always Usually Sometimes Rarely

4. If you have to leave a voice mail message when calling for your provider, how quickly does the nurse return your call?

Within 2-4 Hours Same day Next day 2nd day or after

5. Does the nurse or provider get back with you on the phone with results or answers to questions when expected?

Most always Usually Sometimes Rarely

6. Which provider’s nurse(s) do you think of first when answering these questions?

Comments :

Providers

1. Does your provider listen to your concerns?

Most always Usually Sometimes Rarely

2. Does your provider do well at explaining your illness and treatment?

Most always Usually Sometimes Rarely

3. Does your provider answer your questions?

Most always Usually Sometimes Rarely

4. Does your provider include you in healthcare decisions?

Most always Usually Sometimes Rarely

5. Are you satisfied with the amount of time your provider spends with you?

Most always Usually Sometimes Rarely

6. Do you feel your provider is interested in you as a person?

Most always Usually Sometimes Rarely

7. Overall, are you satisfied with the medical treatment you receive from your provider?

Most always Usually Sometimes Rarely

8. Between the time you arrive and actually see your provider, how long do you wait?

Less than 15 minutes 15 to 30 minutes 30 to 60 minutes 1 hour or longer

9. How acceptable is this wait?

Acceptable Could be better Unacceptable

10. Which provider do you think of first when answering these questions?

Comments :

Lab and Imaging Staff

1. When you have your blood drawn at our lab, is the lab person professional, courteous and competent?

Most always Usually Sometimes Rarely

2. When you have an imaging study done (MRI, CT Scan), is the imaging technician professional, courteous and competent?

Most always Usually Sometimes Rarely

3. When you have an x-ray taken, is the x-ray technician professional, courteous and competent?

Most always Usually Sometimes Rarely

Comments :

Patient Accounts

1. Are you satisfied with how your insurance claims are filed with your insurance company?

Most always Usually Sometimes Rarely

2. Are you satisfied with the help you receive when you have questions about your account?

Most always Usually Sometimes Rarely

3. Are you satisfied with how quickly they respond to your questions or concerns?

Most always Usually Sometimes Rarely

4. Are the Patient Accounts personnel professional and courteous?

Most always Usually Sometimes Rarely

5. Are you satisfied with the statement of your account you receive monthly?

Most always Usually Sometimes Rarely

Comments :

Urgent Care Hours

1. How easy or difficult is it to reach us for a question or an appointment during our Urgent Care hours?

Easy Somewhat easy Difficult

2. How would you rate our answering service that takes your call when we are closed?

Helpful Somewhat helpful Not helpful

3. When you see a provider in our Urgent Care clinic are you satisfied with the care you receive?

Most always Usually Sometimes Rarely

Comments :

Appointment Availability

1. How easy is it to get a quick appointment with your provider when you are ill?

Easy Somewhat easy Difficult

2. How easy is it to get a non-urgent appointment with your provider for a check-up, follow-up, consult, etc?

Easy Somewhat easy Difficult

3. How important is it to you that you see your own provider and not a different provider?

Very Important Important Somewhat Important Unimportant

Comments :

About You

1. How long have you been seeing providers at Tanner Clinic?

First year 1 - 5 years 5 - 10 years 10 - 20 years Over 20 years

2. How recent was your last visit to the clinic?

Less than 6 mos. 6 mos. - 1 year 1 - 3 years Over 3 years

3. What is your age?

Under 21 21 - 30 31 - 40 41 - 60 61 - 75 Over 75

4. What is your gender?

Male female

5. Would you like someone to contact you regarding your responses on this survey?

Yes No

6. Contact information (optional)

Name:

Home phone:   Cell phone:

Email:

Birth date:   Clinic account number:

Recommendations

1. How comfortable would you feel in recommending our practice to your friends or relatives?

Comfortable Somewhat comfortable Uncomfortable

2. Please list briefly any changes or improvements you would like to see us make.

3. Please tell us what you like most about Tanner Clinic.

4. Add any additional comments here.

Thank you for taking the time to fill out this survey. We rely on your feedback to help us improve our services. Your input is greatly appreciated.

When you feel good, we feel good.